Can I Return or Exchange my ring?
YES! We want to make sure you love everything you buy from us. So here’s all you need to know about our return and exchange process. Let’s dive in!
Exchange Policy🔄
Need to make a change?
You’re welcome to request ONE free exchange within 30 days of receiving your order. Whether it’s a size, width, or style change, we’ve got you covered. 🛒✨
Fun Fact (and a Little Tip): 🎯
- If it generally fits (and doesn't fall past your knuckle when you shake your hand) but slides off when you wash your hands, go a half size DOWN.
- If you can get it over your knuckle but your finger turns red...or blue, take a deep breath and go a half size UP.
Important Notes:
- We’ll cover the shipping cost for sending your new item, but return shipping stays on you.⚡
- If you want to exchange for a more expensive product, we’ll let you know the price difference upfront. Just confirm and you’re good to go!👍
Return Policy📦
You’ve got 30 days from the day you receive your order to request a return. We’ll issue a full refund back to your original payment method—easy peasy!💸
Important Notes:
- Please make sure your item is returned in its original condition, clean, undamaged, and unworn.🛑
- Keep those original packaging materials safe—we’ll need them for a smooth return!📦
- RETURN SHIPPING: You’ll cover the cost of sending the item back. Don’t worry—we just want to make sure it arrives safely.🚚
- Refund Processing Time: We’ll have your refund processed within 3 business days once we receive the item.⏳
Custom & Engraved Products🔓✨
Engraved Rings & Customized Products:
- Returns: We're sorry, but we can't accept returns for personalized items like engraved rings. Each piece is uniquely crafted just for you, ensuring it's as special and meaningful as possible.💖
- Size Adjustments: If it doesn’t fit quite right, you can exchange for the correct size within 30 days. However, A $30 fee will be charged to compensate for the time and resources needed to remake and shipping it back to you. We’re grateful for your order and want to keep things simple, so we’re not adding any extra labor costs. Let us know if you need help – we’re here to make it work for you!👨🔧
Important Notes:
- You will be responsible for covering the return shipping costs.
- Please ensure the item and package are returned.
International Customers
We ship worldwide, and here’s what you need to know: 🌍
- Delivery Time: Standard international shipping takes 14–28 business days (depending on customs).
- Tracking: You’ll get a tracking link so you can monitor your package’s journey.🎯
Product Condition & Damage
Return Standards:
- All returns must be in clean, unworn, and undamaged condition.
- If we receive an item with excessive scratching or damage, we may refuse the return or charge a damage fee.❌
Order Modifications & Cancellations
Important Notes:
- Custom & Engraved Orders: Once you place your order, we’ll start production right away. Please make any changes or cancellations within 24 hours to avoid any fees.💡
- Cancelling After 24 Hours: If you change your mind after 24 hours, a 20% cancellation fee will apply to cover our production costs.⚠️
Special Products & Additional Fees🛒
- Final Sale Items: Some products, like ring sizers, free gifts, and silicone rings, are final sale and cannot be returned or exchanged.🔒
- Engraving After Return: If you want to add engraving after returning your item, we’ll charge a $30 fee to cover the costs of production and shipping.💡
Need Help?🤔
If you have any questions, or if something doesn’t feel right, just reach out! We’re here to help. 😊
Final Thoughts:
We hope you love your purchase, but if anything isn’t quite right, we’re here to make it all better. Let’s keep the good vibes going! 🤗